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Customer
Service Information
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Privacy Policy
- Crozier Studio does not use or disclose personal information
about any client.
We do not use client information for purposes of solicitation,
advertising, unsolicited e-mail or spamming, harassment, invasions
of privacy or other objectionable conduct. |
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Refund and Return policy
- If you don't like it, return it in like-new condition within
30 days. We will refund the purchase price of the item. Buyer
pays all shipping and will purchase return shipping insurance
for the full purchase price. |
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Shipping Policy - Sunstones
and in-gallery pieces will be shipped within 7 days of receipt
of the order. |
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E-mail notifications-
We notify our students and customers, who want to be notified,
about studio activities, events and web site changes. We do
not add e-mail addresses to the studio e-mail list without approval.
If we are notified that anyone wishes to have their e-mail address
removed from the studio e-mail list, they will removed. |
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Credit card purchases
- We accept on-line credit card purchases for Sunstones
on the web site. We do not currently accept credit cards by
phone or in the studio. |
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Forms of payment -
We accept personal checks, money orders and cashiers checks.
For established customers who pay by checks, shipment of in-gallery
pieces will be within 7 days of receipt of order. For new or
one-time customers who use checks, shipment will be delayed
until 7 days after the check is deposited. |
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Established Customers
- Established customers are
customers who have a history of five or more individual purchases. |
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Special orders -
Pottery orders take up to eight weeks to process. There is a
minimum of two weeks to make and fire pottery. Each piece has
to be formed, after which it dries to a leather-hard condition
before it can be trimmed and handles or other additions added.
Once finished, pieces take at least one week to dry before they
are fired in a bisque kiln. After bisque firing each piece is
individually glazed and then high fired. The high firing takes
48 hours to complete. The high fire kiln holds up to one hundred
pieces. |
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Payment
for special orders - Orders
for unusual pottery pieces are prepaid with no return except
for pieces that have defects. |
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Breakage - Serving
vessels are oven safe, microwave safe, dishwasher safe and lead
free. Vessels designed for oven and microwave use are guaranteed
against breakage in oven or microwave for 90 days from purchase
date. Breakage due to heating on oven top, direct flame, dropping
or misuse is not covered. |
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Commission artwork -
Commissioned work requires many hours of work and thought. Each
commission will be evaluated for cost, and a time frame for
completion will be determined. Advances may be required on commission
work. |
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Copyright - This
web site is the intellectual property of Marvin Crozier. Art
work, Sunstones, printed material and pottery created by Marvin
Crozier may not be reproduced in any form without the written
permission of Marvin Crozier. |
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